At Skye Guides Ltd, we’re committed to protecting and respecting your privacy.
This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.
We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.
Who are we?
We are Skye Guides Ltd, a limited company registered SC 412995. The registered address is 3 Luib, Isle of Skye IV49 9AN. Skye Guides Ltd comprises of Skye Guides specializing in mountain guiding and rock climbing in the Black Cuillin on the Isle of Skye and Skye Basecamp a backpackers hostel in Broadford, Isle of Skye providing accommodation in private rooms and mixed dormitories.
How do we collect information from you?
We obtain information about you when you use either of our websites, for example, when you contact us about products and services. ie to book the services of a guide or to book a bed in our hostel.
What type of information is collected from you?
The personal information we collect might include your name, address, email address, emergency contact details, any medical conditions relevant to a guiding trip, IP address, and information regarding what pages are accessed and when. If you make a booking online to book a bed at our hostel or purchase a product from us, your card information is not held by us, it is collected by our third party payment processors Freetobook, Sagepay & Worldpay, who specialise in the secure online capture and processing of credit/debit card transactions, as explained below.
How is your information used?
We may use your information to:
· process a booking that you have made either for a guided trip or an accommodation booking
· to carry out our obligations arising from any contracts entered into by you and us;
· seek your views or comments on the services we provide;
· notify you of changes to our services;
· send you communications which you have requested and that may be of interest to you. Eg winter meet
· Activities, promotions of our associated companies goods and services;
· Process a job application.
We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations.We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.
Who has access to your information?
We will not sell or rent your information to third parties.
We will not share your information with third parties for marketing purposes.
We may pass your information to our third party service providers ie our sub contracted mountain instructors in order for them to contact you to make rendezvous arrangments.However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties beyond Skye Guides Ltd for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.
When you are using our secure online payment pages, your payment is processed by a third party payment processor, who specialises in the secure online capture and processing of credit/debit card transactions. If you have any questions regarding secure transactions, please contact us.
You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us about the vital work we do for older people and our exciting products and services, then you can select your choices by ticking the relevant boxes situated on the form on which we collect your information.
We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted. You can change your marketing preferences at any time by contacting us by email: firstname.lastname@example.org or telephone on 01471 822116.
How you can access and update your information
The accuracy of your information is important to us. If you change email address, or any of the other information we hold is inaccurate or out of date, please email us at: , or write to us at: Skye Guides Ltd, 3 Luib, isle of Skye, IV49 9AN. Alternatively, you can telephone 01471 822116.
You have the right to ask for a copy of the information Skye Guides Ltd hold about you
Security precautions in place to protect the loss, misuse or alteration of your information
When you give us personal information, we take steps to ensure that it’s treated securely. Any sensitive information (such as credit or debit card details) is encrypted and protected with the following software 128 Bit encryption on SSL. When you are on a secure page, a lock icon will appear on the bottom of web browsers such as Microsoft Internet Explorer.
Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.
Use of ‘cookies’
It is possible to switch off cookies by setting your browser preferences. For more information on how to switch off cookies on your computer, visit our full cookies policy. Turning cookies of may result in a loss of functionality when using our website.
Links to other websites
In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.
16 or Under
We are concerned to protect the privacy of children aged 16 or under. We do not accept bookings from children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian’s to make the booking.
Transferring your information outside of Europe
As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.
If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.
Review of this Policy
We keep this Policy under regular review. This Policy was last updated in May 2018.